Support

Cromoteca support

Cromoteca is a macOS app for downloading reference media, transcribing it locally, and organizing a private, searchable archive on your Mac. If something isn't working, start here.

Installing the app

Cromoteca ships as a signed, notarized .dmg. Open the disk image, drag Cromoteca into your Applications folder, and launch it.

macOS won't open the app (Gatekeeper)

If macOS shows a warning when you first open Cromoteca, right-click (or Control-click) the app icon and choose Open, then confirm. You only need to do this once. This can happen on a fresh install or if your security settings are strict; once approved, the app launches normally.

The download didn't start

Confirm the link is from a supported site and is publicly accessible to you.
Check that you have permission and that the source isn't behind a paywall, login, or DRM — Cromoteca does not bypass access controls.
Make sure your chosen destination folder exists and has free disk space.
Verify your internet connection, then re-add the link to the queue.
Very old or low-resolution sources archive at their native quality, which is expected.

Transcription notes

Transcription runs locally on your Mac. Clear speech transcribes well; heavy accents, overlapping voices, music, and noisy audio are less reliable. Treat transcripts as a searchable working record and verify important quotes against the source.

Screen recording (Capture)

Capture records the screen with macOS's built-in screen-capture and saves a ready-to-use .mp4 directly to your chosen destination folder — a normal video file, not a project. Use Reveal in Finder after stopping to jump to the saved recording. The first time you record, macOS asks for permission: enable Cromoteca under System Settings ▸ Privacy & Security ▸ Screen Recording, then relaunch if prompted. Recordings are saved only to your folder — Cromoteca never uploads them.

Checking for updates

Cromoteca checks cromoteca.app for new versions and updates through the app's built-in updater. Ongoing updates are included with an active subscription. If an update check fails, confirm you're online and try again later.

Subscription & downloads

Cromoteca is a $12/month subscription. Checkout is handled securely by Stripe, and you can download the app right after subscribing. If your download link expired or you lost it, contact support and include your subscription email and we'll send a fresh link.

Managing or canceling your subscription

Cancel anytime — email jon@jonedwards.tv and we'll open your Stripe billing portal, where you can update your payment method or cancel. Your access continues until the end of the current billing period.

Contact

Email jon@jonedwards.tv with your macOS version, what you were doing, and any error text. Screenshots help.

Acceptable use. Use Cromoteca for media you own, created, licensed, or are authorized to save. Downloaded material is for personal archival, reference, or inspiration only — not for commercial use or redistribution. Cromoteca does not bypass paywalls, DRM, or access controls.